Our Promise

We’re so confident in the quality of our workmanship and the high standard of service we provide that we offer a 6-point satisfaction promise. While we can’t always guarantee the total removal of stains, we stand by the quality of our recommended approach, and if you’re not satisfied with any part of our work, we’ll do our best to make it right.

We’ll keep you updated about any unforeseen issues that arise during the project. We understand that although rare, complications can occur, and we are 100% committed to great communication and providing you with results rather than excuses. We tell you the truth and provide an honest appraisal of your Carpet Repairs.

We know how important your time is. We guarantee our team will always arrive on time. If the unexpected should arise, we will communicate with you in advance so that we’re always where we say we’re going to be, when we say we’re going to be there. Our office staff use cutting-edge job management software, so invoicing is extremely accurate and queries are dealt with promptly.

We guarantee that our management systems, product quality, staff training and workmanship are all to the highest industry standards in New Zealand. We are specialists and leaders in our field. We are your trusted advisor, providing expert advice and we’re fun, friendly people too!

Our team is structured so that we can handle all jobs from simple home repairs to extensive replacement work for large commercial sites. No job is too big or too small. We run a large flexible team so you don’t have to wait weeks for your job to be completed.

Whether it’s cleaning, repairing or replacing we can help you with all your carpet needs. Our team is big enough to be flexible, but small enough to still have the personal touch of a Kiwi owner operator. You save time and hassle by using one company for design, installation, maintenance and avoiding headaches of having untrained contractors on site.

We guarantee your complete satisfaction. We’ve been operating for over 30 years and have scores of happy clients all over Auckland. Check out some of our excellent reviews on Google. We stand by our work, however if you’re unhappy about any part of our work, we’ll fix it.

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Reviews

The proof of our professional service and workmanship is in the hundreds of happy customers who have taken the time to share why they trust their homes with our team.

Get a FREE quote

We offer obligation-free, on-site quotes for supply and installation. Get in touch to schedule your carpet appraisal. Our experienced team would be happy to answer any of your questions.

— Response within a day
— Lead times within 2 weeks
— Details kept confidential


09 523 1847 office@carpetrepairs.co.nz

139 Station Rd, Penrose, Auckland