Privacy Policy

Website: www.carpetrepairs.co.nz

Carpet Repairs Limited ("we", "us", "our") respects your privacy and is committed to complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

We may collect the following types of personal information:

- Full name and contact details (email, phone number, address)
- Job or booking details (e.g., service requested, property type)
- Payment details (if applicable, for invoicing)
- Feedback or reviews you submit
- IP address or browser/device information (via website analytics)

We collect personal information when you:
- Contact us via website forms, phone, or email
- Book a service or request a quote
- Submit reviews or feedback
- Visit our website (via cookies and analytics tools)

We use your information to:
- Provide carpet repair and cleaning services
- Respond to your queries and provide quotes
- Send invoices, receipts, or service confirmations
- Improve our services and website experience
- Meet legal or regulatory obligations

We use cookies to monitor website traffic and improve usability. By using our website, you consent to this use. You can adjust your browser settings to disable cookies.
We use tools like Google Analytics to understand visitor behaviour. This does not collect personally identifiable information.

We take reasonable steps to protect your personal information from misuse, interference, or unauthorised access. This includes:
- Secure digital storage with password protection
- Limiting access to authorised staff only
- SSL encryption on our website

We may share your information with:
- Service providers or contractors helping us deliver services
- Payment processors (if applicable)
- Law enforcement or regulators if legally required
We do not sell or rent your personal data to third parties.

You have the right to:
- Request a copy of your personal information
- Ask us to correct any inaccurate or outdated details
- Withdraw consent for marketing communications
To exercise your rights, please email us at: office@carpetrepairs.co.nz

We retain personal data only as long as necessary for the purposes outlined above or as required by New Zealand law.

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

We may update this policy occasionally. The latest version will always be available at www.carpetrepairs.co.nz.

If you have any questions or concerns, please contact:
Carpet Repairs Limited
📍 139 Station Road, Penrose, Auckland
📧 office@carpetrepairs.co.nz
📞 09 523 1847